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CLIENT SPEAK
Much of the discussion, activity and indeed reward relating to the business of gardening is of course around garden design and landscaping and the associated costs. Of course all costs are very important, but the discussions must focus and see design not merely in terms of features and costs, but as a prudent way to future proof any investment in a new garden. Budgets aside, design should be seen as an investment and not merely as a cost. Spending money ‘willy nilly’ is never recommended but working with credible and experienced professionals is a sure way of achieving not just good value for your money but also a garden that meets all your expectations and more.
Much of the fun and toil associated with enhancements to an existing garden or indeed starting a new garden from scratch is motivated by the excitement of the end results and perhaps the satisfaction of prospective enjoyment.
However a very important stimulant for us is of the course the unsolicited expressions of thanks which we frequently receive from clients. Some are clear expressions of delight and satisfaction with the end results, but sometimes, they are much more fundamental expressions of profound contentment. In all instances we are sincerely grateful for the opportunities we receive to design and build all gardens, small or large. We take great pride and care in all aspects of our work, and because we offer a one stop solution, i.e., a full service from design to build, all our clients are assured of total management of their project and because dealing with one company offers clients many benefits including time efficiencies and cost advantages in comparison to dealing with several sub-contractors etc. We pay particular attention to avoid/minimise any inconvenience wherever possible to the client and the local community/neighbours. We always aspire to exceed client expectations. In the end the true test is not what we’ve done but moreso what our achievements enables our client to do. Having a nice environment is certainly a very positive outcome but much more rewarding is the fact that our clients have a much more enjoyable experience and make greater use of their available outdoor space.
I hope that the proof of our pride, commitment and great skillsets are evident from the quality and diversity within a large portfolio of landscaping projects presented on our website. However a few cogent examples of our clientspeak illustrates the spectrum of my points:
” The garden is everything we expected and much more. Well done.” P.R.
“Thank you, a lovely job.” D.C.
“Thanks so much we love the garden. Best money I’ve ever spent in a long time.” A.D.
“We’re absolutely thrilled with the garden. It exceeds all our expectations.” R.L.
“We absolutley love our garden and because there is so little maintenance I sometimes forget to do it”. K.R.
“The garden is so beautiful. It was wonderful in the hot summer, eating al fresco and with the parasol to shade until the sun went down and then you could see the lights and hear the trickling of the water.” J.R.
Sincere Thanks to All for 2008
As 2008 draws to a close, I would like to take the opportunity of firstly thanking all our Customers, Suppliers, and Staff for all your valuable assistance, support and contributions throughout 2008. Once again, we’ve come through another year with lots of new memories, new customers and also some more memorable projects of which we are especially proud.
No matter what size or scope of the project, all are very important to us. It is a deeply held view that we are indeed very privileged to work with all clients in helping to design and build dream gardens.
Looking ahead, 2009 does look very promising, much has been said within the wider media of some aspects of the challenges facing the broader economy. We are particularly excited about some new developments which will be announced over the coming weeks and months.
Our design and build programme will resume in mid January and we have some very interesting projects ahead of us during the first Quarter of 2009. We will also be opening our new Display/Showrooms within a matter of weeks at the start of the New Year (more details will be announced later), we will also be showcasing some fantastic new products which will hopefully become an integral part of our Product range.
A new year always brings its own challenges but also with it new opportunities to excell. Perhaps more so than usual in recent years, we are particularly looking forward to this New Year. May I take the opportunity to wish you all a Peaceful, Healthy and Prosperous New Year.
The challenge of exceeding client expectation
The process of designing and landscaping a client’s garden is very much typical of so many other design disciplines and involves a range of skills to effectively manage the dynamic engagement.
HOUSE |architecture|design|garden|advice Autumn/Winter 2008 (pdf).